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Latest Innovations

We at Illinois Legal Aid Online (ILAO) strive to put the law within reach for all. Here are some of our current products and services:

We engage: ILAO takes another interactive leap!

In November 2014, ILAO made the leap into interactive learning content, launching its first-ever interactive timeline on to help people learn by doing. Funded by a grant from the Office of the Illinois Attorney General, the new Foreclosure Process module teaches users about the foreclosure process and helps them know what to expect.

We educate: Illinois LegalEd launches for Advocates

In the fall of 2014, ILAO launched Illinois LegalEd, an interactive eLearning platform for advocates on One of the first eLearning courses ever designed for legal aid attorneys, Illinois LegalEd trains and supports legal advocates so that they can better serve Illinois residents through more effective, efficient and collaborative legal representation.

We connect: Statewide Online Access

In fall 2013, ILAO partnered with the 3 LSC-funded legal aid organizations in Illinois to launch the Statewide Online Access system on The system is an online portal through which income-eligible visitors can apply for legal aid. It system helps streamline the delivery of legal services by expediently directing people seeking legal services to the best available resource for their problem. In November 2014, ILAO partnered with the National Immigrant Justice Center (NIJC) to further develop the system to accept intakes on, expanding the service to accommodate Spanish-speakers.

We speak:

On January 23, 2012, ILAO and Legal Assistance Foundation (LAF) launched a free, Spanish-language, legal information website with over 200 legal resources in more than 24 areas of civil law., which is a mirrored version of the award-winning, provides zip code-based referrals to local legal services programs across the state and free, plain language legal information and resources for common legal problems. Interactive, Spanish-language legal guides contain frequently asked questions and answers, easy-to-understand definitions, step-by-step instructions, interactive forms, and videos on specific legal issues. The website makes navigating a confusing legal system easy and free to lower-income Spanish-speakers facing legal issues like domestic violence, mortgage foreclosure, wage theft, immigration and more.

We chat: “LiveHelp” on and

"LiveHelp" is an instant messaging service that allows visitors to and to communicate for free with a remote operator who can help them find the resources they need to better resolve their legal issues. On, operators provide direct person-to-person help between 9 a.m. and 9 p.m., Monday through Thursday, and 9 a.m. to 5 p.m. on Friday. On, operators assist website users Monday and Wednesday from 2 p.m. to 6 p.m., and Tuesday, Thursday and Friday from 9 a.m. to 2 p.m. Since its launch in October 2009, volunteer operators have chatted nearly 19,730 times a year, for an average of 77 people per day who are helped through this service.

We empower: Legal Self-Help Centers

ILAO works with courts and libraries across Illinois to establish technology-based legal self-help centers that assist lower-income residents who cannot afford a lawyer. Located in local public libraries and county courthouses, these centers offer self-represented persons access to computers with free legal information and interactive documents on so they can better resolve their legal problems. ILAO collaborates with the local judiciary, circuit clerk, private bar, legal services providers, the Illinois Coalition for Equal Justice, and other stakeholders to plan each center and provides ongoing training, support and technical assistance.

From 2006 to 2012, ILAO helped establish legal self-help centers in all of Illinois’ 102 counties. features an alphabetical listing of the centers, including location, address, phone number, and website. Also, check out the new interactive Google Map of the centers!

Last update: 11/07/2014

Our Websites
Legal information for the public
Información legal en Español
Support for legal aid advocates
Tools for volunteer attorneys

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